At enterthemepark, we are committed to providing clear and fair policies regarding refunds and cancellations.

1. Independent Service Notice

We are an independent ticket assistance service. We do not own or operate any theme parks or attractions, and we are not responsible for the policies set by the ticket providers or attractions themselves.

2. Refund Eligibility

Refunds are subject to the terms and conditions of the ticket provider. In most cases:

• Non-refundable tickets: Many theme park tickets are non-refundable once purchased.

• Refundable tickets: If the provider allows refunds, we will help you process your request according to their rules.

• Event cancellations: If the event or park visit is canceled by the attraction, you may be eligible for a refund or rescheduling, depending on the provider’s policy.

3. Cancellation Requests

If you wish to cancel your ticket purchase, please call us immediately at 1-844-584-4810.

We will contact the ticket provider on your behalf to determine if cancellation is possible.

Cancellation fees, if any, will be determined by the provider and communicated to you before proceeding.

4. Changes & Rescheduling

If you need to change the date of your visit, we will work with the provider to accommodate your request, subject to their availability and change policy. Additional charges may apply.

5. Service Fees

Our service fees for ticket assistance are non-refundable once the booking is confirmed. This is separate from the ticket cost and covers our time and administrative efforts.

6. How to Request a Refund or Cancellation

• Call us at 1-844-584-4810 as soon as possible.

• Provide your booking reference, name, and date of purchase.

• We will process your request promptly and keep you updated on the outcome.

7. Contact Us

If you have any questions regarding this Refunds & Cancellations Policy, please contact us:

Phone: 1-844-584-4810

Email: contact@primedeskglobal.com

Refunds & Cancellations Policy